Information Technology Is Our Universe !
Individual IT support solutions - always available at your fingertips!
Your daily business is full of challenges. In order to be successful and to achieve even your most ambitious goals, it's essential that you can rely upon your IT systems. And this works best with a dedicated partner at your side.
We are experts in information technology, business, Internet, marketing and communications - and always there for you, whenever you need us. Promised.
Since even solving minor problems can be a big deal, our experienced computer scientists are helping you with IT-related issues, including your employee's computers, smartphones and other gadgets used for business.
Virtual on-demand assistance - real support
We make sure that your IT runs smoothly - and you decide how: Our services are available online by e-mail and chat, by phone or on location. But it's always one thing included: Personal customer care!
And for really difficult challenges to solve, we can not just access our own internal knowledge database with tons of information collected, but also have a skilled team of external partners at our disposal. So you can be sure that competent help is close at hand.
Fast help - when it matters most: Our helpdesk is available to you even outside normal office hours, including weekends and holidays!
More than just support - but your own IT department
Have you ever wondered what kind of support our IT helpdesk can provide? Well, we have collected some of the most common jobs we recently completed for our customers. So take a look at the following list (which makes no claim to be complete)...
Office and home office
- On-site software installations, in-house trainings and workshops
- Developing backup strategies, performing on-site and remote backups
- System recovery after failures (e.g. lightning damage, flooding, hardware defects)
- Purchase advisory services for hardware, software and accessories; spare parts procurement
- Hardware maintenance and repair management (in cooperation with certified partners)
- Supplies for printers, copiers, fax machines, 3D printers and other business machines
Network technology used in business
- Purchase advisory services, installation and setup of networking equipment (wired, wireless)
- Server installation and maintenance (hardware and software)
- Setting up Internet access points, troubleshooting (e.g. eliminating bad signal areas on hotspot locations)
- Maintenance agreements (e.g. spare parts management, replacing defective compontents on demand)
- Security solutions for corporate communications
- Training and workshops (e.g. IT security and privacy, efficient use of web-based services)
World Wide Web & related issues
- Installing and maintaining content management systems
- Servicing websites (taking the role of a webmaster, e.g. creating and updating contents, public relations)
- Maintenance of websites (e.g. technical troubleshooting and updates, restoring after hacker attacks)
- Community moderation (e.g. social media, discussion boards, comment sections)
Do you have other tasks to complete?
We could continue this list for a long time, but in a nutshell:
Whenever you need an expert for IT, Internet, marketing or communication - our help desk is there for you!
How to use our IT helpdesk service - explained step by step...
Step 1: Send your inquiry
Request a quote to get pricing information.
Urgent job... anytime!
Facing serious IT trouble, but got a lot of work to do... please give us a call.
A designated contact person is available to regular customers on request.
Step 2: Accept our offer
We contact you to discuss all job details and provide you with any required information.
You'll receive a fixed price offer for solving your support case.
Our promise
You're not taking any risks. If you decide not to hire us, there will be no fees due!
Step 3: Consider it done
While we are working on your case, just sit back and relax (or do other things).
Support case completed
Your order is completed in no time at all!
Depending on what was agreed, you also receive a detailed administrative report.
IT maintenance and support contracts - going the extra mile on the long run!
Do you think about using our helpdesk services on a regular base or need guaranteed response times for every request? By signing a custom support framework agreement, you are prepared for any challenges to come.